What to include
Tell us what you were trying to do and what happened. Include your iPhone model, iOS version, and Figgy version/build from Configure → Settings → About. Only attach a screenshot if you choose to, and remove private details first.
Opening the email link does not send a message or attach app data. If it does not open, copy the address into your email app. Please do not send passwords, verification codes, or private photos and family details.
Camera or placement isn’t working
Camera placement needs a supported iPhone and camera access. In Figgy, open Configure → Settings → Camera & Photos to check access. Use Open iPhone Settings to change a permission after you have been asked for it.
Try a well-lit table or floor and move the iPhone slowly. Camera placement is not available in the simulator.
Find, save or delete a photo
Open Library from Configure, or choose Settings → Your Data → Manage photos. Open a photo to save a copy to Photos, share it, or choose Delete photo and confirm.
Deletion is permanent within Figgy. It does not remove copies in Photos, shared destinations or backups. Removing a saved Figgy from Configure leaves its photos in Library.
A save or deletion failed
Check your iPhone’s available storage. Keep the photo open while retrying a save, or use Share photo to keep a copy elsewhere. Saving to Photos also needs permission to add photos.
If Library will not open or deletion cannot finish, choose Try again in Library. Keep the app installed while seeking help: deleting it can remove local Figgies and photos. An interrupted confirmed deletion may finish when Library is reopened.
Create stays on the creation screen
Live AI generation is not enabled. Some development builds hold the creation screen for preview; choose New Figgy to leave it. Other builds offer included starter artwork. This screen does not mean an AI request is running.
AirPlay or another device
For a slideshow, open AirPlay from Configure and choose an available receiver. Check that your iPhone and receiver are on the same Wi-Fi network and that the receiver allows AirPlay.
Figgy does not currently sync your saved characters or photos between devices. Saving or sharing an individual photo creates a separate copy.
Privacy questions
Read the Figgy privacy policy or email the same support address. Support cannot remotely access or remove the Figgy Library stored on your device.